Privacy Policy

Privacy Policy

Last Updated: April 17th 2024

Thank you for visiting the https://www.medenrich.com by Dr. Reddy’s Laboratories. 

This notice generally describes the way in which Dr. Reddy’s, its subsidiaries, and affiliates (collectively read as “Dr. Reddy’s”) process any personal information about you that you have made available to us through your interactions with our website, or through any mobile page. The privacy notice also establishes how you can exercise your right to privacy and the reasonable safeguards Dr. Reddy’s takes to protect your personal information.

Dr. Reddy’s is responsible for the processing of your personal information as it decides why and how it is processed, thereby acting as the “Data Controller” of such personal information as recognized under applicable Data Privacy laws.  

If you access any third-party platform from our website, your personal information will be treated in accordance with the privacy notice of that platform. Dr. Reddy’s will not be responsible for any processing activities undertaken by platforms owned by third parties. 

To understand Dr. Reddy’s Services and Policies better, please visit our corporate website here.

We encourage all individuals interacting with this website to read this Privacy Notice. since it sets out how and in which context, we are processing your personal information and explains your rights in respect to processing such information. If you have any questions in relation to the processing of your personal information or this notice, please reach out to us through the Contact Us page. 

 

What personal information do we collect through this website? 

Personal Information is any information that relates to you, an identifiable, living, natural person. 

By registering on Medenrich and your subsequent interactions with this Website, we may collect and process the following information about you. Unless we separately request you to provide us with additional personal information, please do not share personal information that is not required for us to communicate with you:

 

• Contact Information: When registering for an account on Medenrich, you will provide us with personal information such as your first and last name, email address and/or phone number, your current country and password. You may also provide us with additional information related to your concerns when contacting us through our contact form.

 

• Social media Related Information: If you choose to register for Medenrich or login using your social media account (such as Facebook, Google or LinkedIn), we will collect your Name and Email ID from your social media account. We ask for your permission to access your personal information and you can choose what information to share with us through your privacy settings on your social media accounts.

 

• Occupational Information: When registering your Medenrich account, we will collect information about your medical specialty and practitioner ID, to confirm your professional status. For countries where we are not legally obligated to collect practitioner IDs, you can choose not to provide us with such information. 

 

• Electronic Identifiers: Our website may use cookies or similar technologies. To the extent that your local laws consider the information collected by cookies and other technologies as personal information, we will treat that information to the standards set out in this privacy notice. Please visit our Cookie Policy to understand what cookie information our websites collect and how we process such personal information. 

 

• Aggregated and Analytics Information: We may use your information including that involving your interaction with our website in an aggregated or anonymized form. We will use this information for the purpose of analyzing the outcomes and in turn improving your overall experience with our website, our products and associated services. 

 

For what purposes do we use your personal information?

We use your personal information collected through our website for the following purposes: 

• To allow you to register for a Medenrich account and manage it through the website. 
• To get in touch with you and relay essential information about your account, events you have signed up, recommendations of content that might be of interest to you, and other services or products from Dr. Reddy’s from time to time. 
• To improve your overall experience with our website. 
• To confirm your Health Care Professional status, before allowing you to access the content on our website. 
• To help improve the contents of the site and to compile aggregate statistics about people using our site for our internal usage statistics and market research purposes. 
• To carry out tasks in relation to our legal and regulatory obligations, including inspections, audit and reporting (such as income tax, audits, litigation, misconduct or fraud, misuse of our website, inspections by regulatory authorities).
• To fulfill other business purposes like audit monitoring, fraud and product misuse prevention, and to improve our products and services. 

 

Legal Basis for processing your Personal Information 

Before processing your personal information, we ask for your consent. Where your consent in not needed, we may rely on any or a combination of the following legal basis, as permitted under the applicable data protection laws, to process your personal information:

• The processing is necessary to take steps before entering into a contract with you or to perform our contractual obligations towards you. 
• The processing is necessary for us to comply with our legal or regulatory obligations. 
• The processing is necessary for our legitimate interest and does not unduly affect your interests or fundamental rights and freedoms. When processing your personal information on this basis, we strive to maintain a balance between our legitimate interests and your privacy. Examples of data processing performed based on our legitimate interests include:
  • Planning and improving our products and business,  
  • Responding to your queries and handling your requests,
  • Managing our systems and networks, 
  • Protecting our rights and safety and/or that of our affiliates, 
  • Verifying your identity as a Health Care Professional 
  • Contacting you in case of misuse or fraudulent behavior on our website.
• The processing is necessary for reasons of substantial public interest as recognized under the applicable laws. 

We do not collect or process any of your sensitive personal information (as defined under the applicable data protection laws) without your consent, unless such processing is necessary for the establishment, exercise or defense of a right or an obligation in law. 

 

With whom do we share your personal information? 

Please be assured that we share your personal information only on a need-to-know basis, in a manner that ensures its protection, or to the extent it is necessary to comply with applicable regulations. Any personal information collected through this website may be shared with or accessed by: 

• Subsidiaries and affiliates of Dr. Reddy’s in other countries, for maintaining our databases, exchanging ideas or to efficiently deliver our services to you. 
• IT system service providers that we have engaged to help us maintain the website and any associated services. 
• Third-party analytics tools such as Mixpanel for enabling the functionality of the website and providing you with a better and personalized experience. 
• Any professional consultants, such legal and financial advisors and auditors. 
• Any law enforcement agency, regulator, or court, if required to comply with the applicable law. 

We do not sell your personal information collected through this website to any third parties.

 

Will we transfer your personal information outside of your country? 

In certain circumstances, we will transfer your personal information outside of your country. Such transfers will be made only for legitimate business purposes. 

Where we do so, we will ensure appropriate safeguards are in place, including, for example, confirming that the third parties we use to transfer your information outside of the country from where the personal information originates, have self-certified themselves as compliant with the applicable Data Protection Laws. 

 

How do we process personal information of minors? 

Medenrich does not provide services that are directed at children. Through this website, we do not request or knowingly collect or process any personal information of individuals under the age of majority in your country. If you have shared the personal information of anyone who will be considered a minor in your country, please reach out to us with a request for deletion through the Contact Us page. We will immediately remove this personal information from our databases. 

 

How do we protect your personal information?

We have implemented the appropriate technical and organizational measures to ensure your personal information remains protected. These measures have been designed to provide an adequate level of security, maintain confidentiality, and prevent unauthorized access to your personal information. 

The measures we implement meet industry standards and ensure that they protect your personal information in an appropriate manner that is required depending on the nature of the personal information.

 

How long will we retain your personal information?

We will only retain your personal information for as long as it is necessary to fulfil the purpose for which it was collected, to comply with legal or regulatory requirements or until we have received a request from you to delete such information.

 

How can you exercise your privacy rights? 

We take reasonable measures to process your personal information in a lawful manner. You have the following rights regarding your personal information, which you can exercise under the conditions and within the limits set forth in the applicable law:

• to withdraw any consent you previously provided, without affecting the lawfulness of the processing before such withdrawal,
• to opt-out of receiving any marketing communications from us,
• to be informed as to why your personal data is needed for processing, how we use the data and what will be done with it,
• to confirm, access and obtain a copy of your data on request, along with a proof of identification,
• to rectify and change any incorrect or incomplete data,
• to ask us to restrict processing data for a period if data is inaccurate,
• to erase or stop processing your data, for example where the data is no longer necessary for the purposes of processing,
• the right to object, in whole or in part, to the processing of your personal information. 
• the right to object to automated decision-making including profiling, i.e., you can request a human intervention in any automated decision-making process related to processing of your data and where such processing is not based on your consent, authorized by law or necessary for the performance of a contract. However, we don’t currently make decisions solely using automated processes. 

If you want to exercise the above rights or have any questions related to processing of your personal information, you may send an email to support@medenrich.com. 

In case you are not satisfied with how we process your personal information, you can address your concern to our Data Privacy Officer at dataprivacy@drreddys.com, and your concern will be investigated further. 

If you still do not receive a resolution for your grievance, you also have the right to file a complaint with the competent data protection authorities, in addition to your rights above.

 

How will you be informed of any updates to the Privacy Notice? 

We may change or update this Privacy Notice from time to time, which will be indicated by the ‘Last Revision date’ mentioned above. Please keep checking this notice occasionally so that you are aware of any changes. If you have any additional questions, please reach out to us through the Contact Us Page.